General IT Services and Support Channel Archive
General IT Services and Support channel archive, including expired articles.
Recharge rate change for DOCS hourly service
Effective November 1, 2009, the rate for hourly consulting and support services provided by IST–Departmental On-site Computing Services (DOCS) increased from $80 to $82. The monthly subscription rate for desktop support remains unchanged. November 4, 2009.
Cal Student Store now offering computer repairs
The Cal Student Store now offers an in-store computer and printer repair service for campus students, staff, faculty, and departments. A technician is available weekdays from 10:00 am to 2:00 pm and 3:00 pm to 6:00 pm. Departments can make arrangements for printer repairs to be done on-site at department locations by calling 1-800-672-2734. October 13, 2009.
New, lower rates for voicemail service
Campus voicemail service rates have been reduced by as much as 76 percent. The new rates are effective October 1, 2009, and apply to current voicemail service subscriptions as well as orders for new voicemail service. October 5, 2009.
CalMail switches to CalNet authentication September 30, 2009
The CalMail team will begin transitioning CalMail's IMAP, POP, and SMTP access to CalNet authentication on Wednesday, September 30, 2009, at 9:00 am. The switchover of accounts to CalNet authentication will be staged over at least a one-week period (five business days) to handle the anticipated support load increase. September 29, 2009.
CalMail users encouraged to switch to CalNet authentication
On August 3, 2009, CalMail began the transition to CalNet authentication with the adoption of CAS by CalMail webmail clients. Now, users of CalMail desktop clients, such as Thunderbird, Outlook, or Eudora, may also use their CalNet passphrases to log in to CalMail. September 21, 2009.
Getting ready for Cal Voicemail
Cal Voicemail, the new campus voicemail system, will deploy September 26, 2009. Those who wish to get a head start can set up their Cal Voicemail mailboxes effective September 17. Orders for new voicemail service received September 18 and later, will be processed after September 26. September 17, 2009.
IST announces immediate cost savings for basic telephone services
In an effort to provide some relief to departments as they cope with the current financial crisis, effective September 1, 2009, IST is reducing the cost of basic dial tone service by 20 percent. Departments will see the reduction in their September IST Bill Statement and Summary. September 16, 2009.
Changes at TSW's Technology Store for Departments effective September 18, 2009
Based on lower demand, combined with reductions in resources, The Scholar's Workstation (TSW) is reducing services provided by the Technology Store for Departments. Effective September 18, TSW will no longer be making deliveries to departments, store hours will be shortened, and inventory for walk-in purchases will be reduced. September 4, 2009.
UC Berkeley voicemail system update
As previously announced, Berkeley is collaborating with LBNL to launch a new voicemail system for the campus. Deployment of the new system is now scheduled for September 26, 2009. IST moved the date to avoid any possible negative impact on departments at the start of the fall semester. August 24, 2009.
IST to support Our Unit application
Due to internal restructuring, the College of Natural Resources will no longer develop or support the Our Unit application. Effective immediately, IST's Web Applications unit will take responsibility for the Our Unit application code and will provide transitional support for Our Unit while a long-term roadmap for the application is developed. August 20, 2009.
