General IT Services and Support
Covers general services and support offered by IST, including CalMail, CalAgenda, DOCS, TSW, and software downloads.
IST Enterprise Ticketing project: Remedy v7 implementation
This summer, the IST Enterprise Ticketing project, which will consolidate the various incident management and ticketing systems across IST, is moving toward production. Once the majority of the IST support teams are using the new ticketing system, the Remedy team will work with functional owners of non-IST support teams who wish to migrate to the new Remedy ticketing system. July 21, 2008.
Campus directory goes green!
As part of our ongoing efforts to save our environment and underscore our fiscal responsibilities, IST has decided to go green with the campus directory. We will now only maintain an online directory and will no longer produce a printed directory. July 8, 2008.
CalMail to retire old URLs
The following CalMail URLs have been replaced with new ones, and effective July 23, 2008, will no longer work: http://bilink.berkeley.edu/, https://calmail.berkeley.edu:10100/, https://calmail.berkeley.edu:50100/, https://lists.berkeley.edu:50100/. July 3, 2008.
Lenovo web portal for students, faculty, and staff
Lenovo and TSW have partnered to bring UC Berkeley students, faculty, and staff a new web portal, http://lenovo.com/shop/deals/ucberkeley, where they can purchase computer products directly from Lenovo at discounted prices. July 3, 2008.
Reminder: WebFiles service to end Friday, June 27
IST will discontinue the WebFiles service this Friday, June 27, 2008. Customers who wish to keep any of their files will need to move them off of WebFiles prior to June 27. June 24, 2008.
C@B (Connecting@Berkeley) CDs no longer mass produced
Effective this year, 2008, IST will no longer mass produce the C@B CD. The campus security software formerly included on the CD are all available for download from Software Central's Connecting at Berkeley web page. June 23, 2008.
Retirement of Socrates and Arachne servers postponed
IST has postponed the retirement of the Socrates and Arachne servers until at least the end of the 2008 calendar year. June 23, 2008.
Campus DHCP service announcement
Announcement of new developments in the Dynamic Host
Configuration Protocol (DHCP) and Domain Name System (DNS) services
provided by IST, including a new service, updated web pages, and new email lists.
June 20, 2008.
Self-paced computer-based training for CalShare
The CalShare Team is proud to announce the availability of self-paced computer-based training (CBT) for CalShare, UC Berkeley's implementation of Microsoft's SharePoint Portal and SharePoint Services. The CBT lessons will help users understand how CalShare can be used across organizational and geographic boundaries to enhance collaboration and productivity. June 9, 2008.
Testing RoundCube as a webmail client for CalMail
Testing RoundCube as a webmail client for CalMail. As part of the campus's continuing effort to improve the CalMail system, we are considering replacing the current SquirrelMail webmail interface with RoundCube. RoundCube has a modern, clean interface with improved accessibility features over the current SquirrelMail client. Our initial tests have been positive and we feel it is ready for beta testing by all CalMail users. June 9, 2008.
