General IT Services and Support
Covers general services and support offered by IST, including CalMail, CalAgenda, DOCS, TSW, and software downloads.
New IST Services and Solutions catalog
IST is pleased to announce the unveiling of the new Services and Solutions catalog. The new format of the services catalog combines the wide range of IST services into user-friendly categories, making information easier to find. May 5, 2008.
New IST Service Status page launch scheduled
Approximately mid-May, 2008, IST will launch a new, improved service status page. This page provides campus customers timely information about any service-related disruptions. The new status page provides new features in a substantially more robust environment and will allow timelier posting of status information. May 1, 2008.
TPO project management templates
The Technology Program Office (TPO) has recently created a set of project management documents to help all staff define and manage campus projects. The templates are designed to fit the needs of both technical and non-technical projects, and are simple and flexible enough to use for small and complex projects alike. April 16, 2008.
IST Service Desk ACD enhancements
The IST Service Desk is pleased to announce the next major change to the IST Service Desk automatic call distribution (ACD) system. During the week of April 7, most remaining Service Desk support areas will be integrated into the ACD. April 2, 2008.
Software House International (SHI) is UC's new designated software reseller
Effective March 12, 2008, SHI is the University of California's sole designated reseller for Adobe, Filemaker, McAfee, Microsoft, and Symantec systemwide software license agreements. All new orders for products available under these agreements should be issued to SHI March 12, 2008.
Rate changes for database services
Effective March 2008, IST-Database Services' rates have increased. This article details the service and technical upgrades on which the rate increases are based. March 7, 2008.
iSCSI Storage Service now available on campus
IST presents iSCSI Storage Service, a "direct attached" storage solution for campus customers who don't want to colocate their systems at the campus data center. Windows, Linux, and Solaris systems anywhere on the campus LAN can attach and use disk volumes allocated on IST's high-availability enterprise array. February 11, 2008.
UCBackup teams with DOCS for desktop backup client support
UCBackup is pleased to announce that Departmental On-site Computing Support (DOCS) will be providing extended help, when necessary, to customers who experience issues with the Tivoli Storage Manager (TSM) desktop client software. The cost for the first hour of DOCS's onsite support will be covered by UCBackup. February 11, 2008.
Technical Account Management (TAM): Embarking on a new era
IST's TAM unit serves as a bridge between campus customers seeking customized packages of IT services and IST service providers. On February 4, 2008, Susan Tobes joined the TAM as its new manager. February 7, 2008.
Start using your @berkeley.edu address for CalMail mailing lists
On February 28, 2008, the CalMail team will change to @berkeley, any @uclink or @calmail address subscribed to a CalMail managed list. This change will affect users who are subscribed and posting to a restricted list (members only) with an address of @uclink.berkeley.edu or @calmail.berkeley.edu. February 5, 2008.
