General IT Services and Support
Covers general services and support offered by IST, including CalMail, CalAgenda, DOCS, TSW, and software downloads.
Service Desk update: IST Enterprise Ticketing project
The initial implementation phase of the IST Enterprise Ticketing Project has begun. As part of this phase, IST plans to make the new system available to several non-IST campus units that have expressed an interest in being early adopters of Remedy as their internal ticketing solution. IST will then determine a policy for more widespread campus use of the ticketing system. January 31, 2008.
Research and advisory services from Burton Group
The Office of the CIO and the campus Information Technology Architecture Committee (ITAC) are pleased to announce the availability of three research and advisory services from Burton Group, an organization that provides in-depth, vendor-independent research and advisory services focused on enterprise IT infrastructure technologies: Application Platform Strategies, Collaboration and Content Strategies, and Identity and Privacy Strategies. These services are available to all UC Berkeley employees. January 24, 2008.
Rate changes for CalShare and Enterprise Windows Web Farm services
Effective January 1, 2008, recharge rates for IST's CalShare and Windows Web Farm have increased. These rate changes are based on an increase in the number of system administration hours required to maintain the services. January 17, 2008.
Free TextMate site license available through Software Central
A site license for TextMate, a general-purpose GUI text editor for Mac OS X, is now available to UC Berkeley faculty, staff, and students. The free download is available through Software Central, the IST software distribution site, and represents a $58 saving per single-user license. December 21, 2007.
CalMail Mailman
On December 3, 2007, all existing Majordomo and Simple mailing lists were migrated to the mailing list manager Mailman. Mailman has a number of new features, including the ability to handle mailing list administration and moderation requests entirely through the CalMail web interface. December 4, 2007.
UCBackup support now available for Mac OS X 10.5 Leopard
IBM has released Tivoli Storage Manager (TSM) 5.5.0 to support Apple's Mac OS X 10.5 Leopard. The client is downloadable from the software page on the UCBackup website. December 4, 2007.
CalMail mailing lists migrating to Mailman
On Sunday, December 2, 2007, all existing Majordomo and Simple mailing lists will be migrated to Mailman. The migration window is from 9:00 am to 6:00 pm. The migration is an automated process that requires no action from list owners. November 30, 2007.
CalNet customer service is moving to the Cal 1 Card Office
Effective November 1, 2007, the Cal 1 Card Office will become the primary provider of CalNet support to all UC Berkeley affiliates, including faculty, staff, students, and department-sponsored affiliates. Effective December 1, 2007, the User & Account Services (UAS) office at 2195 Hearst will close and no longer provide walk-in customer support. October 29, 2007.
Enhancements and rate changes to IST's Blade Server and Virtual Machine services
These changes are effective September 1, 2007. October 29, 2007.
Adobe offers Student License pricing to staff and faculty for a limited time
The discount pricing is offered through The Scholar's Workstation for Adobe's Acrobat 8 Professional, Creative Suite 3 Design Standard, and Creative Suite 3 Design Premium. October 25, 2007.
