General IT Services and Support
Covers general services and support offered by IST, including CalMail, CalAgenda, DOCS, TSW, and software downloads.
UC Berkeley CalAgenda calendaring system now linked with LBNL
Calendar users at the Lawrence Berkeley National Laboratory were linked with UC Berkeley calendar users on the CalAgenda calendaring system on Sunday, October 21, 2007. This allows calendar users on both systems to view each others' calendars and invite each other to meetings when given appropriate permissions. October 23, 2007.
New CalMail SSL certificate
On Tuesday, October 9, 2007, at 6:00 pm PDT, CalMail will switch to using a new SSL certificate as part of the standard SSL certificate renewal process. October 7, 2007.
Campus offers new cluster computing service
The Vice Chancellor for Research, in partnership with IST and Lawrence Berkeley National Laboratory (LBNL), is pleased to announce the Campus Cluster Computing Service. This fee-for-service, formerly available only to LBNL-administered research, is now being made available to campus researchers to meet the rapidly growing need for Linux cluster computing systems. September 27, 2007.
Retirement for Socrates and Arachne servers in June 2008
The services on Socrates and Arachne will be replaced with modern services such as CalGrid, CalWeb, CalWeb Pro, and the Unix and Windows Web Farms. The IST CalWeb team is reviewing customer usage of Socrates and Arachne and will be contacting customers during fall 2007 to assist with planning of migrations to one of the new services. September 27, 2007.
Unsupported software and the Minimum Security Standards
In order to protect systems from compromise due to outdated software, campus networked computers must migrate to alternative products when vendor support for software is dropped. Common software products on the campus network with discontinued vendor support include Eudora, SSH Secure Shell, AbsoluteFTP, CRT, and older versions of Microsoft Windows and Mac OS. September 20, 2007.
IST Service Desk is introducing procedural and technology changes
To provide quality services in its role as a primary point of contact for numerous customer issues, the IST Service Desk is moving forward with simultaneous initiatives in three major areas: team organization and procedures, the introduction of an automatic call distribution (ACD) system, and implementation of a consolidated ticketing system. September 14, 2007.
One IST billing system
IST now uses an integrated billing system that includes a single billing statement for IST services. September 14, 2007.
UCBackup changes and off-campus client support
This article discusses the consolidation of services on Tivoli Storage Manager, the requirement of UCBackup clients to have IP addresses, and the need for a VPN connection to perform UCBackup functions from remote locations. September 10, 2007.
End of support for PHP 4
Because there will be no updates to PHP 4.4 after December 31, 2007, campus websites using PHP 4 web applications will need to upgrade to PHP 5. September 5, 2007.
UC Berkeley mainframe printing: secure, versatile, and web-enabled
With the implementation of PageCenter, a powerful, web-based report management and archive system, campus staff can now securely access reports generated on UC Berkeley's IBM mainframe computer system without leaving their desks, save those reports electronically for future recall, and print all or parts of those reports. September 5, 2007.
